Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank.

Cancellations
In the case of wanting to cancel an order, please do so as soon as possible, as our aim is to prepare and dispatch your product within 1-3 days. One your order has been dispatched, you will no longer be able to request a cancellation.

Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@laylasbeautyhub.co.uk and send your item to 570 Romford Rd, London, E12 5AF.

Delivery
Orders are processed within 1-3 days and dispatched at a flat rate cost of £3. Please allow 2-3 working days for delivery.

To return your product, you should mail your product to 570 Romford Rd, London, E12 5AF.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable